Privacy Policy & Cookie Use

What information do we collect?

We collect information from you when you register on our website or mobile app, subscribe to our newsletter, respond to a survey or fill out a form. When registering on our site or ordering products or rewards to be mailed, as appropriate, you may be asked to enter your: name, e-mail address, date of birth and gender. You may, however, visit our website or mobile app anonymously as a general user.

Why do we need your birthday?

Your birthday helps us makes sure your age is within the guidelines of our policy and you get the right TunnTunn experience for your age. Your can hide your Year of Birth in your profile through the Privacy Settings on the website by navigating to  My Dashboard>My Privacy Settings or on the mobile app by going to Main Menu>Privacy Settings and then check mark the option 'Year of Birth'. You must be at least 13 years old to have a TunnTunn account without any parental consent in most countries. Our system also allows accounts to be created in the Individual/children category of less than 13 years old till the age of 4 year old. However, that requries parental consent and accounts are COPPA compliant where childeren cannot access the profiles of individuals greater and equal to 13 year old and the same rule applies vice versa. We have built in date calculation if it finds out if birthday entered is  less than 4 year old than the system will not allow to proceed any futher. However,  Birthday information is needed for everyone who creates an account to help ensure that it is within the guidelines of our policy. This includes everyone, whether the account represents you individually, or if the account was created for a club/league/Organization as its administrator.

Do we require Photos and still images to be uploaded?

No, not at all. However, our system has features of uploading photographs & still images for Profile photos, activity posts and photo albums which users can use at their own consent and will. However, photo(s) attachement in all the areas are not required by the users.  However, if the user uploads photos then they are subject our stringent multimedi policy of "Any picture of graphic nature and gesture will be immediately deleted from our system and your membership will be terminated without any notice"

Do we require Videos to be uploaded?

No, not at all. However, our system has features of uploading video(s) for activity posts and video albums which users can use at their own consent and will.  However, video(s) attachement in all the areas are not required by the users.  However, if the user uploads video(s) then they are subject our stringent multimedi policy of, "Any video of graphic nature containing nudity, provocative gestures and language will be immediately deleted from our system and your membership will be terminated without any notice".

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience to have the best benefits from the Website (your information helps us to better respond to your individual needs). To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you). To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs). To process marketplace transactions. To administer a contest, promotion, survey or other site feature. To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by 3rd party payment processors which is integrated in our website.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We have multiple anti spam software installed. One checks the registration forms for email addresses and IP addresses that have already been reported as spam and blocks their attempt to register. Whereas, other software analyzes text/comments/emails for spam like behavior and reports the address to spam watchdog.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your device hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, mobile app, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website and mobile app policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website and mobile app. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and mobile app and welcome any feedback about these sites.

Our Compliance Level

We are in compliance with General global standard privacy policy and at the same time compliant with following specific privacy policies acts.

California Online Privacy Protection Act Compliance:

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our website and/or mobile app may make any changes to their information at anytime by logging into their accounts and going to the 'Account screen.

European Union GDPR Compliance:

We are in compliance with the requirements of GDPR (General Data Protection Regulation Act) where we have setup a dedicated Data Protection department that can be contacted through the 'Contact Us' item from the top menu bar on our website or main menu in mobile app.

Childrens Online Privacy Protection Act Compliance:

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act).

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and mobile app and not to information collected offline.

Terms and Conditions

Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our website and mobile app, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 04/12/2020

Contacting Us

If there are any questions regarding this privacy policy you may contact us by using the 'Contact Us form on the main menu on the website or mobile app.

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